Terms and Conditions

Cancellations & Returns

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us by email at ponderawellness@gmail.com or call customer service at (855) 878-6005 to request a full refund within (45) days of completing your purchase.  Occasionally, an item in a customer’s diet can offset or eliminate the benefits of Pondera.  Please check instructions before making your conclusion, and only use as directed.  If you aren’t satisfied with the product you are entitled to a free consultation with Dr. Wood to assess the condition.  As a customer you are not obligated to consult with Dr. Wood or provide a detailed explanation of your experience to receive a full refund. Customer feedback however, is always welcomed and appreciated.

Delivery/timing

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date :

Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days.

PRIVACY POLICY

Your Privacy is Important to Us

We are committed to safeguarding the information you entrust to us through use of our website (the “Website”). We have created this privacy policy (the “Privacy Policy”) to inform you of how we gather and use certain information provided by you. Please read this Privacy Policy carefully before using the Website.

What this Privacy Policy Covers.

This Privacy Policy covers our use of information we collect when you use our Website; it does not cover the practices of any party that we do not own, control, employ, or manage (such as third-parties who advertise on the Website or other users of the Website).

Information We Collect.
We may collect information from you when you use the Website. The type of information we may collect from you includes, but is not limited to: your first and last name(s), your street address(es), your city, your state, your zip code, your phone number(s), your e-mail address(es), your IP address(es), time and date stamps for your visits to the Website, and information regarding your usage of the Websites. We may also collect information about how you use the Website. For example, we may track the number of unique views received on the Website and the location from which you access the Websites.

We may use cookies to track how you use the Website. A cookie is a piece of software that a web server can store on your computer and use to identify you should you visit the Website again. We may set and access cookies on your computer. We may also use special software or identifiers connected to your mobile device to collect information on how you use the Website, including information such as the type of device you use to access the Website and how often you access the Website.

The Website will also collect some basic technical information from you, which may include your domain, the last URL you visited prior to clicking through to the Website, and browser and platform type. We also count, track, and aggregate the visitor’s activity into our analysis of general traffic flows at the Website (e.g. tracking where traffic comes from, how traffic flows within the Website, etc.).

We do not collect credit card, bank account or other payment information through the Website. We do not knowingly solicit or collect any information from individuals under the age of 18. If you are under 18, you should not use the Website.

How We Use Information.

WE DO NOT SELL OR OTHERWISE DISCLOSE THE INFORMATION WE COLLECT FROM YOU TO ANY THIRD PARTY WITHOUT YOUR CONSENT.

We may use the information we collect from you to: (1) customize the content you see on the; (2) speed your access to the Website; (3) track usage of the Website; (4) research the effectiveness of the Website and our marketing/advertising efforts; and (5) administer the Website.

In certain situations, it may be necessary for us to disclose aggregate, anonymous data obtained from you to third-parties in order to comply with applicable laws. By agreeing to this Privacy Policy, you specifically consent to such disclosure.

User Surveys.

From time to time, we may conduct surveys through the Website. You are not required to participate in these surveys in order to use the Website. If you participate in a survey, your responses will be compiled with all other participants’ responses and analyzed only on a group basis. These surveys may be conducted by a third-party but your responses will remain strictly confidential. These surveys allow us to better understand our users’ needs and improve your overall experience when using the Website.

Security.

Access to your personal information is password protected for your privacy and security. We use industry-standard SSL-encryption to protect data transmissions. We work diligently to ensure the integrity and security of our network and systems. Information about you that is maintained on our systems is protected using industry standard security measures that include, but are not limited to, security measures in place to protect the loss, misuse and alteration of the information under our control. We do not store financial information, credit card numbers or social security numbers on the Website.

While we take all precautions to protect your personal information, due to the nature of the Internet, computer networks, systems and other factors, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. Additionally, the Website may contain links to third-party Website or mobile applications; we are not responsible for the privacy practices or the content of such Website or mobile applications.

Changes to this Privacy Policy.

We reserve the right to revise, amend, and/or modify this Privacy Policy at any time and in any manner. If we make any changes to this Privacy Policy, we will notify you of such by posting a prominent announcement on the Website. By agreeing to this Privacy Policy, you consent to receive your notice of any changes via the Website. Any and all changes to this Privacy Policy are effective immediately upon posting on the Website. Your continued use of the Website thereafter constitutes your acknowledgment and acceptance of the modified Privacy Policy.

Acceptance of Privacy Policy.

You agree to this Privacy Policy, in its entirety, when you: (1) access or use the Website. By agreeing to this Privacy Policy, you consent to the use of your nonpublic personal information as set forth herein. If you do not agree with the terms and conditions of this Privacy Policy, please do not use or access the Website.

Limitation of Liability

Wood Wood Kings, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Wood Wood Kings, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Wood Wood Kings, LLC and their employees assume no legal liability for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed herein and do not represent that use of such information, apparatus, product, or process would not infringe on privately owned rights. Wood Wood Kings, LLC can not be held responsible for any of the statements or various claims that various manufacturers make about their products, nor formulations or packaging. Information on any page or product does not warrant, guarantee, or verify the accuracy of the information.

Typographical Errors

In the event that a Wood Wood Kings, LLC product is mistakenly listed at an incorrect price, Wood Wood Kings, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Wood Wood Kings, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wood Wood Kings, LLC shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Wood Wood Kings, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice. Wood Wood Kings, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Wood Wood Kings, LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Nevada, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Wood Wood Kings, LLC products) shall be in the state or federal courts located in Las Vegas, Nevada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Wood Wood Kings, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Wood Wood Kings, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Wood Wood Kings, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Wood Wood Kings, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification

You agree to indemnify, defend, and hold harmless Wood Wood Kings, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Wood Wood Kings, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Wood Wood Kings, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Wood Wood Kings, LLC These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Wood Wood Kings, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

DISCLAIMER

Wood Wood Kings, LLC is not a substitute for advice from medical or alternative healthcare practitioners and recommends that any visitor to this site exercise caution in making any or all health care decisions and should be directed to you primary care physician or professional health care provider. The materials and information on this website and any affiliate are provided “as is” with no endorsement of the completeness, accuracy, implied, expressed warranty, and reliability.